Service Level Agreement (SLA) for Stellar DataStore Closed Beta

This Service Level Agreement (SLA) is entered into by Stellar DataStore ("Provider") and the users of the Stellar DataStore ("Service"). This SLA outlines the service standards the Provider commits to meet.

Service Description

The Provider offers the Stellar DataStore service, a fast and easy central data in the cloud as a service via https://stellards.io and via a REST API.

Service Availability

Uptime Commitment: The Provider aims for a 99.5% uptime, excluding scheduled maintenance. Scheduled Maintenance: users will be notified 24 hours in advance of any planned maintenance via email. Unscheduled Downtime: In the event of unscheduled downtime, the Provider will endeavor to notify users as soon as possible and resolve the issue within 1 hours.

Support Services

Support Hours: Support is available via email or via our online support center 24/7. Contact Channels: Participants can report issues or seek assistance through support@Stellar DataStore. Response Time: The Provider will respond to support inquiries within 24 hours.

DPA

Provider and users agree to act according to the Data Processing Agreement (DPA).

GDPR

Being a service hosted in Europe, the provider and user agree to act according to the European Union’s General Data Protection Regulation (GDPR).

Limitation of Liability

The Provider is not liable for any direct, indirect, incidental, or consequential damages arising out of the use or inability to use the Service.

Security and Data integrity

The Stellar DataStore service is designed with the highest security and data integrity goals. Provider and user agree to act according to the DPA to guarantee this security and data integrity. Users are expected to apply all standard best practices to keep their account data, credentials, OAuth settings, access tokens private. Stellar DataStore has the right to delete accounts of users that have leaked such critical credentials.

SLA Amendments

The Provider reserves the right to update this SLA as necessary. Participants will be notified of significant changes.

Term and Termination

This SLA is effective upon acceptance by the Participant and will remain in effect until the end of the closed beta phase, as determined by the Provider.